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  • Dean Waye 12:01 pm on September 9, 2010 Permalink | Reply
    Tags: , , , Health, Hilton Hotels, , Montreal, Paris Hilton, Reproduction and Sexuality,   

    Dear Hilton Hotels, Thanks for the Condoms (?) 

    Hilton Place Bonaventure

    Dear Hilton,

    Sometimes, you crack me up 🙂

    I DO appreciate the option, at the Montreal Hilton downtown, to buy different internet speeds (are you reading my blog?). Although, having wi-fi only in the lobby is not useful.

    On the other hand, I have to give you points for creativity, or understanding (some of, but not me) your customers… this is the first hotel in my experience where next to the snacks and a mini-bar, you also sell ‘Intimacy Kits’, with condoms, lube, and ‘obstetrical towelettes’. (I confess, I have no idea what those are, but I am not willing to pay $12 to find out).

    Still, someone must buy them, or you wouldn’t sell them. Go Montreal!

    Canada…. it’s like a whole other country.

     
  • Dean Waye 12:06 am on September 8, 2010 Permalink | Reply
    Tags: , Department store, Hilton Hotels, , , , , , Vending machine   

    Dear Hilton, Why Aren’t You Selling Me Anything? 

    Hilton Brand Logo

    Image via Wikipedia

    Dear Hilton,

    I am at a new hotel near the Raleigh Durham airport right now. And it is the same, hotel room experience as always.

    Which started me thinking… why is it always the same experience, everywhere?

    I mean, you have me here and there, at hotels all over this country (and others), and what do you sell me besides a benign experience? Why do you only ever try to sell me the same thing, for the past decade(s)?

    –  A pay per view movie? I can get movies and TV shows from a lot of different places now. This is 2010, not 1990.

    –  A spa-something? Never been interested. And only offered at a fraction of locations anyway.

    –  Internet access? Well, now it is free. Thanks for that. But let’s be honest. It is uniformly lousy. Have you seen that iPhone commercial where the person in the hotel is using the video conferencing on their phone? That could never happen with any hotel wifi anywhere.

    Can you please think about selling me any of the following?

    –  On demand fast-as-blazes wireless Internet. Sometimes I need a g.d. fast connection.  This is doable. Honest. I’ll pay for it. If only because it would let me watch TV and movies from the sources I prefer anyway.

    –  Something in the vending machines besides stuff that could have been put there last year.  Because I get hungry at night.  I work a lot. And I can pay for real food.

    •  Car detailing … since I am leaving it in your parking lot all week. And it is dirty.

    –  Freemiums.  People in hotel rooms are bored (sorry, in case this is news to you).  There must be a ton of other companies that would be interested in your guests. Internet services and very small sizes of things would be the logical first step since I already packed without making room for more stuff. And national brands would work best, I suppose, or items that are not location-dependent, since I might not ever be back here. Anything I would buy using a laptop can work.

    … A hotel room is one of the last places where that sort of shopping or sampling can be done privately.

     
  • Dean Waye 12:00 am on September 6, 2010 Permalink | Reply
    Tags: Arts, Bacon, Hilton Hotels,   

    Dear Hilton, What’s My Type? 

    Hilton Brand Logo

    Image via Wikipedia

    Dear Hilton,

    Do you group guests into types? If so, what type am I?

    Is there a type for people who stay often, but only for a night or two, don’t drink at the bar downstairs, but do fill out the feedback surveys online that you send out?

    Is there a type that wishes the internet speeds were better than what I could get on AOL ten years ago over a phone line?

    Maybe there’s no group for that type, because it would contain pretty much everyone. 🙂

    PS Thanks for the bacon at the free breakfast. You guys make my favorite bacon anywhere. I eat it every stay, even though I shouldn’t. I tell myself that it’s rare for me since I might not be a another hotel again soon (though we both know that’s a lie).

     
  • Dean Waye 3:00 pm on August 28, 2010 Permalink | Reply
    Tags: , Hilton Hotels, , Los Angeles, , Website   

    Dear Hilton, About Your Website… 

    I’m sure this is just an oversight, so I will point it out without complaining…

    Did you know that when booking at your website, I can sort by Relevance (?), Brand, or Distance, but not by price?

    Isn’t that strange? Is there anyone who hasn’t, at least once, wanted to sort by price? You display the prices, so you clearly know them…

     
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