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  • Dean Waye 12:02 am on September 13, 2010 Permalink | Reply
    Tags: , Business Services, Company, , Kronos Incorporated, , , Microsoft, , , ,   

    Dear LinkedIn.com, How Should I Write Recommendations? 

    Image representing LinkedIn as depicted in Cru...

    Image via CrunchBase

    Dear LinkedIn Colleagues,

    I wrote my first personal recommendation on linkedin.com 7 years ago, in October 2003. Since then, I have written at least 35.

    My early ones were lousy.  Over time they improved,  when I re-thought the audience. At first I was writing for you. Later, I started writing for your prospective hiring managers, in a friendlier tone, highlighting fewer things about you, but hopefully doing a better job overall.

    I think I have gotten better over time. But practice makes perfect. I’ll rewrite yours, if you are one of the early ones 🙂

    * A short note. People are, in general, bad at requesting these recommendations. Virtually no one knows what they want highlighted. Instead, it’s left up to me. In those cases, you have to take what you get. So please take a moment to consider what you want someone to say to your next boss on your behalf. Also, unfortunately, LinkedIn.com recommendations have zero feedback available. So we never know if anyone reads them, likes them, hates them, or even notices them. Maybe LinkedIn can address that in a future release.

    Here are some examples of what I have written for others, in chronological order.

    1. October 2003, for Raj Vennam at Darden: Raj has the tenacity and sunny personality that make for a great coder.

    [sorry Raj, you deserved better]

    Same day, for Uday Shivaswamy at Microsoft: Uday is one of the best programmers I have ever worked with. Very cerebral, with quick insights. [This one had a typo, that I fixed today, after 7 years!]

    2. February, 2004, a little better, this time for Roy Crippen at Digital Fusion: Roy really set the model for me on what a CEO is and does… broad strokes, vision, incredible people skills, and integrity. I’ve measured every other boss against him, and most can’t measure up.

    3. December, 2005, for Rich Bergmann, programmer extraordinaire: When I needed answers about solving a tough software problem, Rich’s answers were the only ones I trusted. He was the only person we all trusted. If Rich said it was possible, you went back to your desk and worked harder. If you still couldn’t figure it out, Rich was always there to help you. If I had ever been as good a programmer as Rich, I probably wouldn’t have moved into management.

    4. February, 2007, for Nader Hooshmand at Kronos: For me, Nader defines conscientiousness and tirelessness. He cares about every aspect of his job. I’m not sure how he does it. He throws himself into it, I’m not sure he ever sleeps, and he’s one of the smartest people I have ever met. Promoting him to be a practice manager was probably the easiest decision his boss made that year.

    5. May, 2007, for Aaron Fausz at Kronos: Change Management is such a difficult field to excel in… blending the science and art of it takes a certain kind of person, and a certain kind of approach. When I choose people to wade into my customer’s organization, I’m very picky. I have to be. I want someone who has perfected the art of “think fast, but talk slow”. That’s Aaron. He’s the only one I know who expertly does both, so all types of businesspeople feel they are in good hands.

    6. December, 2008, for Uta Grzanna, a former client: None of the multinationals (GE, Honeywell, etc.), governments, or tech clients I ever had at Kronos knew as much about, found as many flaws with, or offered as many solutions to our software’s architecture as Ute. She’s ‘that’ client… the one that keeps pushing you to be better: better designed, better implemented, better supported. If I had my time back I would chosen her as my FIRST Kronos client…  having done the work required to make her happy, I could have cruised through my remaining years at Kronos 🙂

    7. August, 2009, for Sudhamen Chandrasekaran at InfoSys/Time Warner CableWhen Sudhaman QAs your product, you end up treating him like he’s the actual customer… a true pain in the ass customer. He treats your product like he’s the one buying it, and picks at it from end to end. He shines a light on every nook and cranny, and writes you up for every little deviation from the spec. And he doesn’t back down.

    If he wasn’t such a super nice guy, you’d wish he would fall in front of a bus. But somehow he manages to be tough and picky and pleasant, all at the same time.

    8. Last month, for Charlie Shaw, PMP:  Charlie is the project manager I always think of when I think about the PMI, and my own PMP certification.  For me he has always been the PM’s PM. The standard bearer of the PMI Way.  And the project manager you look to when you need the job The Right Way.

    9. Yesterday, for Usman Bashir at Time Warner Cable: Someday, Usman needs to do my job for a day. And I need to do his. Someday, Usman will have to give up that fabled deep-focus thing he does, and handle all the trivia and minutiae and cheerleading and threatening I do, and I will get to focus solely and deeply on that day’s problem until I emerge on the other side with the simplest, most elegant answer ever seen. And manage to know the latest cricket scores at the same time.

    Someday… but likely not.

    So.. the later ones are better than the early ones, right? I hope so. Later, I will tell you the secret behind the recommendations others have posted for me.

    *Something occurred to me. This blog is indexed by Google within an hour after the article posts… if your name is mentioned above, this post will soon show up whenever someone Googles you. Try it.

  • Dean Waye 12:00 am on September 5, 2010 Permalink | Reply
    Tags: , Credit card, , Licensing, , Microsoft, Personal Finance, WinRefunds   

    Dear McDonald’s, Thanks for the 1/5479th 

    Sign outside McDonald's Plaza, one of the four...

    Image via Wikipedia

    Dear McDonald’s,

    Thanks for the refund today, and the quick turnaround, since it’s obvious that I didn’t need a large iced tea and also the drink that comes in the combo meal. And thanks for just giving me the $1.08 in cash, instead of asking for my credit card back.

    One question, though.

    According to the revenue numbers here and also here**, the average McDonald’s store does about $5,479 /day in sales. Does it really require a manager’s approval for a $1 refund? The cashier doesn’t have authority for a single dollar in refunds, 1/5,479th of the daily sales?

    ** “Four years ago, the national sales average per store was about $1.6 million. Today, Huebner says, it’s close to $2 million.”

  • Dean Waye 12:00 am on September 3, 2010 Permalink | Reply
    Tags: , , iPod Touch, iTunes, ITunes Store, Microsoft, Operating system, Patch (computing),   

    Dear Apple, Why Does iTunes Need 90MB Downloads to ‘Update’? 

    Ipod Touch at Apple Store

    Image via Wikipedia

    Dear Apple,

    Nice work on the iPod Touch, it’s a great device. I have the 64MB version, and it’s been very handy while traveling. My Evo has made my Touch mostly obsolete, but nice work nonetheless.

    I confess, I rarely buy music from you. I don’t mean that I steal it instead, I just prefer to use subscription services.

    But I do use iTunes a lot, for podcasts. And I don’t understand this quirk about the software: why, when it needs to upgrade, do I have to download such a huge file?

    Seriously, that’s not an upgrade, it’s a re-installation of a whole program. I update my iPod Touch apps all the time, and that’s a small effort. I update Windows every month, and that’s a small update (usually). Even when Windows needs to restart, it’s the operating system, so an occasional restart is fine.

    I’ve worked in the software industry my entire adult life, and I can’t understand this one. You really can’t just issue a patch that replaces the files or libraries that need it, and leave it at that? It has to be a 90MB+ download?

    I bet this is a way to ensure no one calls you after a failed update , or maybe you don’t trust customers not to mess it up somehow. But really, if even Microsoft can do this well, surely you can, too. Yeah, I said Microsoft…seriously, have you no pride?

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